Refunds

At Feather & Perch, I want you to enjoy every piece of bird mail you receive. If something isn't right, please get in touch and I'll do my best to make it right.

Bird Postcard Club

You can cancel your Bird Postcard Club subscription at any time.

To avoid being charged for the following month's postcard, please cancel your subscription before the end of the current month.

Once your monthly postcard has been dispatched, that month's subscription can't be refunded.

Damaged or Incorrect Items

If your postcard or order arrives damaged, or you've received the wrong item, please contact me within 14 days of delivery.

Where appropriate, I'll arrange a replacement or another suitable solution.

Lost Mail

If your order hasn't arrived after a reasonable delivery period, please get in touch. I'll do my best to investigate with Australia Post and find the most appropriate solution, which may include sending a replacement where appropriate.

International Orders

I'm delighted to send Feather & Perch bird mail to customers around the world.

International delivery times vary depending on the destination and local postal services. While every order is carefully packaged and dispatched promptly, occasional delays outside my control may occur.

Any customs duties, taxes or import fees charged by the destination country are the responsibility of the recipient.

If your international order hasn't arrived after a reasonable period, please get in touch and I'll do my best to help.

Change of Mind

As Feather & Perch products are prepared and dispatched specifically for each subscription period, refunds are generally not available for change-of-mind purchases once an order has been dispatched.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a product has a major problem or doesn't match its description, you're entitled to the remedies available under Australian Consumer Law.

Contact

If you have any questions about your order or this policy, please get in touch via the Contact page. I'll respond as soon as possible.